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Términos y condiciones (Inglés)

Preamble

AntiLeak Suite is a collection of software tools and related services that aim at protecting your information from threats within and beyond your workgroup or organization. It consists of agents in the endpoints that manage encryption of files and enforce their access rights, and servers that hold secret encryption keys, auditory events, organizational policies and other information important for your security. Their basic functionality may be extended with optional plugin modules.

We strive to give you the best value for your money. Whether you start with a promotional package with servers running in our cloud, or license the solution to host it in your own servers, you will only pay for the users and functions you need.

Our commitment is to give you quality products with excellent support and a fair price.

Definitions

FORWARE: Forware Spain S.L., the company that owns the copyrights for AntiLeak Suite software and operates the service.

ANTILEAK: where written in capital letters stands for the division of FORWARE in charge for the development and commercialization of AntiLeak Suite software and services, operating in internet (http://www.antileaksuite.com), in the premises of FORWARE, and by official partners.

SOFTWARE: where written in capital letters refers to all files distributed in AntiLeak Suite installation packages, except those that don't belong to FORWARE (see the License distributed with the SOFTWARE for third party licenses)

SERVICE: where written in capital letters denotes all services around AntiLeak Suite software, including servers hosting, software support (fixes, new features), users support (attending problems related to software usage, help with the configuration of the software, billing).

SaaS: Software as a Service. Billing model applied to some parts of the SOFTWARE that are given for free or low priced, and SERVICES related to them will be charged to the client in a recurrent basis.

OPERATIONAL COMMUNICATIONS: where written in capital letters it refers to all communications directed to users which are essential for the operation of SOFTWARE and SERVICES. It includes (at least) suscription/unsuscription emails, purchase orders and billing.

INVOLVEMENT COMMUNICATIONS: where written in capital letters stands for all communications directed to users and related to the promotion or improvement of SOFTWARE and SERVICES. It may include news, surveys, offers and others. It doesn't include OPERATIONAL COMMUNICATIONS.

PLUGIN: an independently packaged module that attaches to some SOFTWARE modules extending their functionality. It may be automatically distributed and installed when licensed.

EULA: End User License Agreement. It is distributed with the SOFTWARE installers, and the user needs to accept them to complete the installation procedure. For those modules that don't have an installer, like PLUGINS, the EULA of the attached SOFTWARE module apply.


Terms & Conditions

This Terms of Service applies to any purchases made from ANTILEAK, be it for the SOFTWARE itself, or any of the associated SERVICES. FORWARE reserves the right to amend or update the terms & conditions at any time, with or without notice.
Please refer to the Definitions section for a description of terms in capital letters.


Service Provision

The SOFTWARE is supplied by FORWARE, and is licensed, not sold, under the terms of the EULA. FORWARE reserves all rights not expressly granted to you and retains the ownership of the SOFTWARE.
License holders are not permitted to “borrow”, “lend” or “sell” licenses to any third parties. Any licenses found to be being used in this way will be revoked without recourse.
FORWARE reserves the right to refuse service at its discretion.


Pricing

The most updated prices are always shown in the website when you purchase an order. Prices are subject to change at any moment without notice. Promotional prices may differ from the ones in the website.

Level of Service

Depending on the options you choose when ordering, you might get different levels of service. You will be informed of the conditions when you place the purchase order. If no conditions are specified, you will get the standard service level, offered to all users. Specifically, your service won't be intentionally restricted in performance. You can however experience for moments a slower response in our servers, if too many requests are being handled at that moment.


End User License Agreement

The End User License Agreement is included in the ANTILEAK downloaded packages. By installing, copying, or otherwise using ANTILEAK, you agree to be bound by the terms of the EULA.


Renewals & Payments

Payments are accepted via both PayPal and Credit Card.

Leased licenses automatically renew until cancelled. Payment is due monthly or yearly, as specified in the purchase order, and in the same day of month of the order. If payment is not received within 5 days of the due date, ANTILEAK will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.

For custom services, payments are due in advance of any work commencing. For larger custom development services, payments may be split into multiple payments, commonly consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at ANTILEAK discretion.

Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per chargeback.


Delivery

All licenses are issued instantly upon receipt of payment. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount plus any fees incurred.
Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.


Guarantee, Cancellations & Refunds Policy

In the unlikely event that you are not completely satisfied with our SOFTWARE, we are happy to provide you with a full refund of the cost of your SOFTWARE license (leased licenses not included, see below). To claim a refund under the money back guarantee you simply need to open a Support Ticket with our Licensing Department within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.

Leased licenses may be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is confirmed via a support ticket. Requests for cancellation should be sent to support[at]antileaksuite.com.

Any amount paid for leased license renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable.

ANTILEAK reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the ANTILEAK EULA or Terms of Service, a refund will not be available.

For SOFTWARE installed on servers, refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that the SOFTWARE has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.


Trademarks

The ANTIKEAK website and SOFTWARE may contain references to other companies that the SOFTWARE is integrated with. AntiLeak Suite and its logo are trademarks of FORWARE. Registered in Spain. All rights reserved. All other trademarks are the property of their respective owners.
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